Reference

Your Privacy Policy in Plain Terms

Your pedro4d account connects login details, DANA, OVO, GoPay or QRIS wallet records, cookie choices and device signals to one privacy process, so you can see why we…

DANA data handlingOVO receipt recordsGoPay account checksQRIS transaction logsCookie choices
pedro4d Your Privacy Policy in Plain Terms
CONTACT ROUTES

Three Ways to Reach Privacy Support

Privacy questions need a clear route, not a long form. We keep our channels tied to account checks because name, phone, wallet receipts, and device logs…

Live Chat Open live chat from the account footer between 10:00 and 02:00 WIB.
WhatsApp Privacy Desk WhatsApp helps when you need to match a DANA, OVO, GoPay or QRIS receipt…
Email Requests Send longer requests to [email protected] from the email linked to your account.
ACCOUNT CONTROLS

Six Controls Around Your Account Data

Good privacy handling is visible in small account steps. The Profile area lets you update contact details, Security shows recent login checks, and the wallet page separates deposits from withdrawal records.

Minimum Data

Account creation asks for the details needed to run your profile: username, password, contact channel, and wallet path. Extra documents are requested only when a privacy, payment, or security check needs them.

Cookie Controls

Cookies keep your session active, remember language choices, and flag unusual access. If you clear cookies in Chrome on Android, we may ask you to log in again, confirm the device, and refresh the wallet page.

Payment Records

Wallet records show DANA, OVO, GoPay or QRIS references, timestamps, amounts, and account status. We use those records to trace deposits, confirm withdrawals, and answer privacy questions about stored transaction data.

Access Changes

Use Account > Profile > Security to update a password, check recent login prompts, or ask support to refresh contact details. We verify through the linked phone or email before changing private data.

Retention Windows

We keep account, wallet, and session records while they are needed for operation, dispute handling, and legal duties. When a record is no longer required, we reduce, archive, or delete it.

Service Partners

Some payment and security tasks require service partners. We share only the fields needed for that task, such as a QRIS reference or login risk signal, and keep the request recorded.

Seven Privacy Questions Before You Join

Your privacy choices matter before the first deposit and after every account update. These answers explain what we collect, why wallet records exist, how cookies work, and how you can ask us to correct or erase data. If your request depends on local law, we will tell you what we can do in your supported Indonesia region and what proof we need.

We collect the details needed to create and protect your account: username, password, phone or email contact, device signal, and wallet choice. We use them for login, security checks, service messages, account operation, and privacy requests.

No. We record transaction references, timestamps, amounts, and account status so deposits and withdrawals can be traced. Your wallet PIN, app password, biometric access, and one-time codes should stay with you.

Cookies keep your session active, remember basic preferences, and help us spot unusual login patterns. If you block or clear them, some pages may ask for login confirmation again before showing account or wallet data.

Contact live chat from 10:00 to 02:00 WIB or email [email protected] from your linked email. We verify your account, confirm the field to change, then record the update.

You can ask us to erase data that is no longer needed for account operation, security, dispute handling, or legal duties. We verify your identity first and explain any records we must keep.

Only the team members needed to handle your request see the case details. Payment questions may involve wallet operations, while login issues may involve security staff and limited device logs.

Yes. Access and eligibility depend on local law and are available only where local law permits. Region checks, retention steps, and request outcomes may vary based on legal duties in Indonesia.